Overview

This Privacy Policy explains how belloskin London ("we", "us", or "our") collects, uses, and protects your information when you visit our website, make an enquiry, or book a treatment. We are committed to safeguarding your privacy and handling your personal data in a transparent and secure manner.

Information We Collect

• Contact details (name, email, phone) when you enquire or book.
• Appointment details and treatment preferences.
• Medical information you choose to provide for suitability and safety.
• Payment information processed securely by our payment providers.
• Usage data such as pages visited, device, browser, and cookies.

How We Use Your Information

• To respond to enquiries and provide customer support.
• To manage bookings, appointments, and treatment records.
• To process payments and send confirmations or reminders.
• To improve website functionality, services, and client experience.
• With consent, to send updates, offers, and clinic news (you may opt out any time).

Legal Basis for Processing

We process your personal data under GDPR based on one or more of the following: your consent, performance of a contract (appointments and treatments), compliance with legal obligations, and our legitimate interests in operating a safe and effective clinic.

Cookies & Analytics

We use cookies and similar technologies to remember preferences, enhance performance, and analyse site usage. You can control cookies through your browser settings. Some features may not function correctly without cookies.

Sharing Your Data

We do not sell your data. We may share information with trusted providers who help operate our services (e.g., booking platforms, payment processors, IT support), all under appropriate data processing agreements. We may also disclose information if required by law or to protect our rights and safety.

Data Retention

We retain personal data only for as long as necessary to provide services, meet legal, regulatory and insurance requirements, and resolve disputes. When data is no longer needed, it will be securely deleted or anonymised.

Your Rights

• Access, update or correct your information.
• Request deletion or restriction of processing.
• Object to processing or withdraw consent at any time.
• Data portability where applicable.
• Complain to the ICO (UK) if you believe your rights are infringed.

Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. While no system is completely secure, we continuously improve our safeguards.

Contact Us

For privacy enquiries or to exercise your rights, contact us at: info@belloskinlondon.com